Overview

Salary: £20,000 – £25,000

Hours: 9AM – 5PM/ 10am – 6PM

Job Description:

We are looking for  a Customer Service Advisor to provide excellent customer service to our client’s customers. The goal is to keep the department running in an efficient and organised manner, all working together as a team, to increase customer satisfaction, loyalty and retention and to meet customer expectations.

The Role:

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Be a team player
  • Maintain an orderly workflow according to priorities

The Person:

  • Insurance experience is desirable
  • Experience in providing customer service support
  • Proficiency in English written and verbal
  • Ability to think strategically
  • Strong communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • Ambitious and keen to learn and progress throughout the business

Please get in touch with Lisa on 02085497212 for more information or submit your CV using the link below

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