Overview
Customer Service Executive needed to join a growing award winning company.
Salary: £20,000 – £25,000 depending on experience
or Part time workers – £9.50 – £11 per hour
Objective
The Customer Service Team is split in to two areas; Customer Service and Transaction Monitoring.
JOB DESCRIPTION:
Due to continuing business requirements we now require Customer Service Executives to join our team in Hammersmith, West London.
The Customer Service Team is split in to two areas; Customer Service and Transaction Monitoring. The key responsibilities of the Customer Service Executives is to:
- Advising customers on the products offered via phone, email or chat
- Dealing promptly and efficiently with queries on transactions
- Screening and verifying customer’s identification
- Review transactions and identifying activities that suggest suspicious activity
- Research unusual or questionable transactions
- Monitor and release transactions
- Ensuring emails are answered promptly and accurately
As a Customer Service Executive you will be able to demonstrate some key skill sets
- Fluent written and spoken English with excellent communication skills
- High attention to detail and excellent customer service skills
- Fast and accurate IT skills / data capture experience / tech savvy
- Proficient in the Microsoft Office Suite
- Excellent communication skills both verbal and written and used to communicating via email and on the telephone
REQUIREMENTS
- Bachelor’s Degree (essential)
- GCSE’s (or equivalent) at grade C or above for English and Maths
- Previous experience in a financial service business environment
- A second language (preferred but not essential)
- Be a team player that can adapt to a fast-paced and changing environment
- Have a sense of urgency necessary to ensure customer transactions are reviewed promptly
- Highly disciplined, self-motivated, and delivery focused
You will need to be flexible and able to work as part of a shift rota basis (24/7 – 365 days). Full time workers will be required to work at least 5 overnight shifts per month as well as weekend work. Working a full night shift will result in an additional night shift allowance of £75 per night. Part time workers will be required to work a minimum of 20 hours per week (2 x day shifts and 1 x weekend shift) – part timers will not be required to work night shift.